iPhone X problems, complaints and fixes

If you own an iPhone X, or are thinking about buying one second-hand, you may want to get completely up to date with any problems with iPhone X. We have details of iPhone X issues and glitches, including unresponsive screens, incoming call delays, Face ID failures, buzzing speakers, and reports of cracked lenses... Find out more here:
By Karen Haslam | 16 Nov 18


CONTENTS
> iPhone X complaints > Face ID failure  > Non-responsive iPhone X screen > Hair pulling  > Touch screen not working > Incoming call delays  > Cracking camera lens  > Face ID hacked  > iPhone X Overheating > Speaker buzzing, not working
The iPhone X was unveiled at an Apple event in September 2017 and eventually went on sale on 3 November 2017, joining the iPhone 8 and iPhone 8 Plus in Apple's iPhone lineup. It's no longer on sale, having been discontinued when Apple introduced the iPhone XS, XS Max and iPhone XR, but if you own an iPhone X, or are thinking about buying one second-hand, you may want to get completely up to date with any issues with the handset.

Incidentally, despite the problems we still think that Apple's iPhone X was a great handset - as you can see if you read our iPhone X review. In this article we will bring you everything you need to know about the iPhone X's problems and faults.

There have been a few complaints from users, from unresponsive screens (for which a software update has been issued), to issues with buzzing speakers, and reports that a few handsets are experiencing a problem with Face ID not working, and an issue that affected the camera, with reports claiming is is easily cracked.

The latest issue, as of November 2018, is that some iPhone X screens do not respond to touch, either all the time, or intermittently. Luckily Apple has recognised the issue and will fix the problem for free if you take your iPhone X to an Apple retail store or an Apple Authorized Service Provider. More information below.

If the problems listed below don't put you off - and they shouldn't as they are few and far between - you can buy direct from Apple, or peruse our roundup of the best iPhone X deals.

iPhone X complaints
There have been a few complaints from users, including claims that the camera lens is easy to crack. But by far the most random one is "The iPhone X is pulling my hair" - read more about this below. People have also criticised unresponsive screens (for which a software update has now been issued), Face ID security, buzzing speakers, and a green line. And Apple is investigating claims of delays affecting incoming calls.

We will look at these issues, and other criticisms below, some are much more concerning than others. It's worth noting that some of these complaints are few and far between, even for the most popular smartphone on the market right now, so it may well be the case that you would experience none of these issues with the handset.

Non-responsive iPhone X screen
Apple has confirmed that some iPhone X models suffer from an issue that can cause the screen, or part of the screen, to stop responding to a user's touch.

Apple explains that

The display, or part of the display, does not respond or responds intermittently to touch
The display reacts even though it was not touched
Apple is offering free screen replacements for the faulty devices, you can find out more on Apple's site, here.

If your iPhone X is damaged - including if the screen is smashed - Apple will insist on that issue being resolved prior to the service.

Touch screen not working
We're not sure if the above case is related to this somehow, but in the early days of the iPhone X, some people had found that their iPhone X touch screen stoped working. In some cases it has become unresponsive in cold weather. In response Apple issued an iOS 11 update that addresses the issue.

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Initially a thread on Reddit claimed: "It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive."

According to a report on The Loop, Apple confirmed that it is aware of the issue. The company said: "We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update."

A software update was issued. According to the release notes iOS 11.1.2 fixes an issue where the iPhone X screen becomes temporarily unresponsive to touch after a rapid temperature drop. It also addresses an issue that could cause distortion in Live Photos and videos captures with the iPhone X.

Apple has always advised that iPhones may not function in temperatures below 0? or above 35?C (that's 32? to 95?F).

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